Refund Policy

At Elaraa Jewels, our commitment is to provide you an exceptional shopping experience. To ensure clarity and transparency, we have outlined our refund policy below:

Refund and Exchange Policy:

• Elaraa Jewels does not typically entertain refunds or exchanges on purchased items. However, we understand that certain situations may warrant exceptions.

Exceptions for Refunds:

• In the event that your received product is damaged during transit, we may consider a refund. To initiate this process, we require customers to record an unboxing video while opening the package.

Unboxing Video Requirement:

• We highly recommend recording the unboxing of your order. This proactive measure serves as a safeguard, allowing you to share the video with us in the rare instance that the product is damaged during transit.
  
  

Refund Processing Time:

• Once your refund request is approved, please allow 10-15 business days for the processing of the refund.